PODC understands and supports the principles of fairness and human rights in all aspects of service delivery. It will ensure that services are provided in an environment free from discrimination, financial, sexual, physical and emotional abuse, neglect or exploitation.
• provide easily understood and accessible information to all families at service commencement about what the organisation does, how parents or carers clients can contact the organisation, parents and childrens rights, the service standards clients can expect and opportunities to provide feedback or make a complaint.
• ensure parents have access to a fair and transparent system for making complaints and for reporting any breach of their rights.
• support parents/carers to exercise choice and participate in service delivery and direction
• involve clients in the development of policies and procedures that impact on their service.
PODC client service charter outlines these rights and responsibilities in a way that is accessible and easily understood by clients.
• Parents of Deaf Children (PODC) is a non-profit organisation run by parents for parents, aimed at building parent capacity to assist them to make choices and to advocate for their children who is deaf or hard of hearing. Working together with parents, PODC offers targeted information, support and advocacy services, whilst respecting the method/s of communication of the child and family.
• Provision of information to families on deafness/hearing loss including: school readiness/counselling for families/assistive devices/social activities/advocating for your child/parenting skills.
• We support parents through information and skill building to make informed choices for their child.
• We support parents to help their children grow up to become strong self advocates.
Service users have the right to privacy and confidentiality when dealing with our service.
Service users have the right to receive unbiased information that is relevant and culturally appropriate to them.
Service users have the right to feel safe and comfortable in our service.
Service users have a right to feel safe and supported if reporting an incident regarding abuse, neglect or exploitation. Service users have the right to an advocate (another person to help you understand) of their choice at meetings.
Service users have a right to have confidential information about them and/or their child kept in a safe place and only used by the person working with them and not made available to other people or agencies without your consent.
Service users have a right to have a say about the service/s they receive at PODC.
Service users have a right to be involved in the development of PODC policies and procedures that affect their rights as clients.
Service users have a right to complain about the service they receive, to have their complaint listened to and to receive a satisfactory explanation they are happy with. (See PODC complaints procedure)
Service users have a right to cease receiving services from PODC at any time.
Service users have the right to make choices and be involved in all decisions about themselves and their child/ren.
Service users have the right to be treated with respect.
Service users have the right to have information written/explained in your preferred mode of communication. Eg Auslan, plain English, deafblind communication and other languages as far as possible.
It is the responsibility of the service user to inform the service if they no longer require support and information.
It is responsibility of the service user to accept responsibility for their decisions made on behalf of their child.
It is the responsibility of the service to provide timely, unbiased information to families to assist them to make an informed decision on behalf of their child.
Families have the responsibility to respect the rights and views of all other people at PODC.
Families have the responsibility to ensure staff have all the information which will help them provide appropriate support and service.
The Management Committee of Parents of Deaf Children is committed to protecting the privacy of personal information which the organisation collects, holds and administers. Personal information is information which directly or indirectly identifies a person.
Parents of Deaf Children recognises the essential right of individuals to have their information administered in ways which they would reasonably expect – protected on one hand, and made accessible to them on the other. These privacy values are reflected in and supported by our core values and philosophies.
Parents of Deaf Children is bound by National and State Privacy Laws, which impose specific obligations when it comes to handling information. In broad terms this means that we:
Collect only information which the organisation requires for its primary function;
Ensure that stakeholders are informed as to why we collect the information and how we administer the information gathered;
Use and disclose personal information only for our primary functions or a directly related purpose, or for another purpose with the person’s consent;
Store personal information securely, protecting it from unauthorised access; and
Provide stakeholders with access to their own information, and the right to seek its correction.
The Management Committee of Parents of Deaf Children is responsible for adopting this policy.
The Management Committee of Parents of Deaf Children, Coordinator and all staff members, contractors and volunteers are responsible for the implementation of this policy.
The Coordinator is responsible for monitoring changes in Privacy legislation and for reviewing this policy as and when the need arises.
PODC Client Rights Poster