PODC welcomes your feedback and we welcome working with service users to resolve any complaints about the service we provide.
PODC is committed to ensuring that any person or organisation using our services or affected by our operations has the right to lodge a complaint or to appeal a decision of the organisation and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency.
PODC welcomes the rights of service users to be involved in the development of PODC complaints management processes and strategies. PODC complaints policy is reviewed every 2 years and service users are notified prior to this review timeframe for input and feedback. If service users are not satisfied with the resolution of the issue or the PODC complaint process or if a breach of PODC duty of care is suspected, they can contact the NSW Ombudsman to progress a complaint. visit:
If you would like to complain or leave feedback, please complete the complaints form and return to the PODC Coordinator at firstname.lastname@example.org or post to PO BOX 4748 North Rocks NSW 2151. A response will be sent to you within 14 working days.